Veterans Affairs Canada Coverage for Incontinence Supplies

Quick answer: Veterans Affairs Canada (VAC) can cover medical supplies, including incontinence products and catheters, for eligible Veterans, usually when the need relates to a service-related condition or the Veteran qualifies through other VAC health benefits. Supplies normally need a prescription, and claims are processed through VAC's benefits administrator, Medavie Blue Cross.

Disclaimer: The information in this guide is intended for general informational purposes only and does not constitute medical, legal, tax or financial advice. Program rules and coverage change often, so always confirm details directly with the program, your insurer, or a tax professional, and speak with your doctor, nurse, or continence specialist about your medical needs. We do our best to keep this information accurate and up to date, but we can't guarantee that it is complete or error-free.

Download this guide (PDF)

Who may be eligible?

Eligibility depends on your VAC benefits and why you need the supplies. Many Veterans qualify when incontinence relates to a condition VAC has approved. Others may qualify through VAC health care programs based on need. The fastest way to check is to call VAC or log in to My VAC Account.

Members of the Canadian Armed Forces and RCMP have separate health plans.

How to order with ActivKare

  1. Confirm your eligibility with VAC.
  2. Get a prescription from your doctor or nurse practitioner listing the supplies you need.
  3. Order from ActivKare and pay at checkout. ActivKare doesn't bill VAC directly, so keep the receipt that comes with your order.
  4. Submit a reimbursement claim to Medavie Blue Cross with your receipt and prescription, as VAC directs.

Frequently asked questions

Does Veterans Affairs Canada cover adult diapers?

It can, for eligible Veterans with a prescription. Check your eligibility with VAC.

Who processes VAC health claims?

Medavie Blue Cross administers VAC health benefit claims.

Can my spouse get coverage?

Some survivors and family members qualify for certain benefits. Check with VAC.

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